Our hotels, hospitality and commercial ventures are all managed as independent establishments. Information and contact details can be obtained from their respective websites.
Specialised departments, as illustrated below, offer service and support and can be contacted for assistance.
| Call Centre Village & Life have a dedicated call centre, providing a reservation service and a professional tourism resource. With over 14 consultants on call, 7 days a week, our department offers specialist advice on a variety of holiday and accommodation options. Our international clients are serviced through an international Toll Free number. UK TOLL FREE NUMBER : 0808 238 0055 The department is headed by Carla October, who manages the hotels and The Glen portfolios and Wendy Fisk, who manages the self catering establishments. Carla October Mobile +27 83 746 0927 Email res2@vlife.co.za Wendy Fisk Mobile +27 82 789 3105 Email res16@vlife.co.za |
Marketing and Sales Neilen Tolmay Mobile +27 82 257 6479 Email sales1@vlife.co.za Larry Leyden Mobile +27 82 969 5989 Email sales3@vlife.co.za |
email : | Trade Sales The sales department sells and promotes all Village & Life accommodation products to the trade, including both international and local tour operators and travel agents. Frequent sales trips are conducted locally and to the UK. The sales office assists with information on all Village & Life products including rates, contracting, brochures, web requirements and providing up to date marketing material. The department attends and hosts popular local and international workshops, including the very popular SA trade show, Indaba. The trade is also serviced through a dedicated website. The department is headed by Ashlyn Worrall and assisted by Account executive, Donovan Pretorius Ashlyn Worrall Mobile +27 84 585 0029 Email trade@vlife.co.za Donovan Pretorius Mobile +27 82 769 0564 Email trade2@vlife.co.za www.vlagents.com |
email : | Production, Branding and Design Our creative team is focused on production, design, web design and content, logos, identities for new brands, photography, brochures, fliers, print ads and other through-the-line advertising. Our team consists of highly qualified individuals in the roles of designers, web designers, a copywriter and photographers. This team conceptualizes, creates and produces all the promotional material for Village & Life's products and creates all their websites. The team also meets the objectives of media planning, brand stewardship, constant development and updating of existing websites. The department is headed by Elzabi van Wyk Mobile +27 83 281 7802 Email design@vlife.co.za |
email : | Web Sales The web sales department enhances sales revenue through optimisation, search engine marketing, optimal web navigational structures, e-commerce, key word searches, content development and sponsored links. We can now analyze and understand consumer intelligence and behaviour by interpreting the data provided by online analyzing tools. For example, in layman’s terms, we can tell what pages on our websites the consumers are visiting the most and how we can therefore use that information to better ourselves. We believe our websites should be current, credible, well-structured and user-friendly, due to the tremendous growth of online bookings through search engine results. The department is headed by Gina Lesch Mobile +27 79 217 2717 Email websales@vlife.co.za |
| Facilities Management The Facilities Management Department was created in order to ensure that properties are immaculately maintained and enhanced on a continuous basis. The department also offers workplace solutions for maximum efficiency, obtaining guest feedback in order to develop detail specifications. Services include project management, security, maintenance, landscaping & horticulture, resource management, environmental matters, waste management and transport logistics. The department is headed by Frans Tredoux and assisted by Justin Exner. Interior specifications, research and development is headed by Bianca Steinmetz. Frans Tredoux Mobile +27 74 181 8880 Email facilities@vlife.co.za Justin Exner Mobile +27 83 646 9961 Email projects@vlife.co.za Bianca Steinmetz Mobile +27 74 172 4804 Email projects1@vlife.co.za |
Garden and horticultural services Sanet Boshoff Mobile +27 84 510 3648 Email garden@campsbayretreat.com |
| Laundry Based at The Bay Hotel, the laundry is of service to the hotels and self catering establishments. Linen and towels are washed in industrial sized machines, supplied by Electrolux. All liquids and detergents used are environmentally friendly and biodegradable. Guest laundry is carefully laundered and presented on return to guests. The department is headed by Dilshaad Sayed and assisted by Arnold Smart and supervisor, Anne Poni. Dilshaad Sayed Mobile +27 78 546 2432 Email housesekeeping@thebay.co.za Arnold Smart Mobile +27 72 913 4633 |
Group Stores The Hardware Store is based at The Bay Hotel and contains items such as plumbing parts, electrical,
building supplies and maintenance consumables. |
| Finance and administration Our finance department is centrally located at The Bay Hotel and controls and administers all the company’s financial matters. The department consists of 14 highly qualified professionals. Services include: - Administration of all payments and receipts. Rynhardt de Jager (The Bay Hotel) |
Human Resources |
| Skills Development & Training Village and Life has the vision to enhance the skills within their organization by empowering the employees with functional tools to enhance their personal development. The aim is to train, educate and develop all employees to improve their skills and knowledge to become more cost effective for the company, whilst we enhance their personal wellbeing. Its gives us great pleasure to share our excitement as we’ve moved into our first skills development programme with our Life Journey Program, which commenced in January 2009, running for 4 months, teaching and developing unemployed individuals gardening skills as well as life skills. Village and Life is committed to enriching lives through training and development, uplifting and building stronger workforces through the Life Journey Program. The department is headed by Gawa Nash Mobile + 27 84 652 5587 Email training@vlife.co.za |
| Information Technology The Information Technology Department serves other group departments through a series of services that includes integrating computer systems, co-ordinating, negotiating and managing information technology related contracts, technology assistance and support. The department creates the technological environment that enables employees to quickly access vital information using the most efficient and cost effective system hardware and software. The department assists group departments in responding to the company needs, by supplying a binding of different technologies which are vital for the day to day internal operations. The department is headed by Johan Wessels and assisted by Rocco Hoon. Johan Wessels Mobile +27 82 380 1997 Email it@vlife.co.za Rocco Hoon Mobile +27 73 663 5842 Email it2@vlife.co.za |
| Investments The investments department is responsible for the sourcing and evaluation of property and hospitality investments which will also include feasibility studies on the proposed investments. Advice and implementation of the optimal ownership structure taking into account the finance requirements and tax implications of every investment. The department is responsible for the raising of finances for individual investments. The department is headed by Johannes Lategan and assisted by Shaun Slabber. Johannes Lategan |
| Security The security department looks after all security guards and ensures a safe stay to all guests in an around Camps Bay. The department also advises on risk management, health and safety. A control centre has been set up at The Bay Hotel, providing a 24 hour monitoring service. The department is headed by Zila Toua and assisted by Charl van der Berg. Zila Toua |
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